Retail Chain HR Restructure

Horizon Restaurants

Overview

A rapidly growing retail chain was experiencing significant challenges with their people function. High turnover, inconsistent hiring practices, and lack of HR structure were impacting business performance.

The Challenge

The client struggled with high staff turnover costing significant money annually, inconsistent hiring leading to poor culture fit, no formal HR policies or procedures, lack of employee development programs, and difficulty retaining top performers.

Our Solution

We developed and implemented a comprehensive HR transformation program. This included creating formal HR policies and employee handbook, designing a structured recruitment process, implementing performance management frameworks, developing employee engagement initiatives, and building succession planning programs.

The Results

50% reduction in staff turnover
Structured hiring process with better culture fit
Improved employee satisfaction scores
Clear career development pathways
Reduced recruitment costs

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